SMARTER@HKU is a transformational programme to modernise professional services, thus creating the enabling platform for The University of Hong Kong to pursue its vision to become Asia’s Global University by 2025.

The University of Hong Kong is a large and complex organisation. Careful planning and good effort are essential to maintaining a high level of efficiency and effectiveness in professional services over the course of the time. Through the SMARTER@HKU Programme, we will work together to modernise professional services and achieve higher efficiency. 

The SMARTER@HKU Programme aims to bring these benefits to colleagues and to the University: 

• Work smarter
• Streamlined processes
• High quality of service
• Free up resources
• Better value for money for goods and services

The SMARTER@HKU Programme consists of two distinct and yet integrated work streams: Efficient Resource Management (ERM) and Leadership Development (LD).

• ERM - aims to improve the way that we work and deliver reforms across the University in order to maximise the utilisation of our resources.   Focus is given to three particular areas: Procurement, Premises and Processes.  

• LD - aims to develop the University's leadership capabilities to bring about the ERM transformation and to realise the University's vision for 2025. 

The SMARTER@HKU Programme has developed 12 + 2 building blocks to modernise professional services. The building blocks cover the Smarter Operating Model, Smarter Space Management, Smarter Use of the Market and Smarter Organisation & Management. Wave I is currently underway. 

SMARTER@HKU aims to achieve these six core values across all facets of the University administration:

• Work Smarter
• Attain Efficiency
• Partner with Teams
• Create Value
• Improve Continuously
• Create a Happy Environment

The Leadership Development (LD) programme is an integral part of SMARTER@HKU.  It provides the support that SMARTER Leaders need to overcome challenges in driving the transformational changes forward.

The LD programme consists of workshops, seminars, activities and coaching with clearly articulated learning outcomes.

For details of the LD activities, please visit the Events page. 

The Professional Services Award (PSA) is an annual award programme at the University level to recognise and promote excellence in professional services. PSA is one of the important initiatives of the SMARTER@HKU Programme. There are two awards: Individual Award and Team Award.

All colleagues are welcome to nominate eligible professional services staff members (or when they are on teams) who have made outstanding contribution in professional services and demonstrated the core values of the SMARTER@HKU Programme.  For the details about the Professional Services Award, visit: https://www.smarter.hku.hk/en/PSA.