SMARTER Talk brings new ideas
On August 7, 2019, colleagues and students from various faculties and departments joined the SMARTER Talk with the theme of “Continuing Transformation of Towngas”.
Guest speaker Mr Daniel Fung, Head of Strategy and Innovation of The Hong Kong and China Gas Company Limited (Towngas), shared his experience in promoting continuous transformation at Towngas. He also introduced the Superior Quality Services Programme that Towngas has been running for 20 years to encourage employees to create innovative ideas, enhance work performance and deliver quality customer experience.
Mr Fung underlined the significance of fostering a culture of innovation that encourages employees to put forward creative ideas for improvement and turn them into practical projects. He also remarked that recognition plays a key role in motivating employees to give their suggestions and go the extra mile as they feel respected and being valued.
The participants commented the Talk was useful to their work. One of them said, “It was good experience sharing by the speaker. I understood more about the importance of keeping an open mind, building a relaxing environment and rewarding employees in promoting continuous improvement for an organisation.”
The SMARTER Talk aims to connect the HKU community with other organisations through real-life personal sharing of this kind and enable our colleagues to learn more about modernising professional services.