Professional Services Award 2018

Completed with Great Success

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On April 3, 2019, SMARTER@HKU organised a Celebration Gathering to recognise the awardees and finalists of the Professional Services Individual and Team Award 2018 and to celebrate their outstanding contribution in professional services.

Read details

Award Recipients and Finalists

 

The Professional Services Award 2018 received positive feedback from colleagues. We would like to thank our colleagues for their nominations.

As one of the important initiatives of SMARTER@HKU, this annual award programme at the University level aims to recognise colleagues and teams that have made a significant contribution to modernising professional services and delivering positive changes to the way we work.

 

Award Recipients

The award recipients of the 2018 Award are:

 

Team Award

HKU Exercise is Medicine on Campus (EIM@HKU) Project Team

 

Individual Award

Dr. Leon Lei, E-learning Technologist, Technology-Enriched Learning Initiative

 

The award recipients were honoured at the HKU Excellence Awards Presentation Ceremony held on March 29, 2019. Read details

 

 

Finalists

The finalists of the Team and Individual Awards are:

 

Team Award

  • Multimedia Team, Technology-Enriched Learning Initiative
  • Computer Aided Facilities Management Upgrade Project Team
  • SMARTER@HKU IT Organisation and Processes Task Force
  • Student e-Portfolio Development Project Team

 

Individual Award

  • Ms SUN King Chung, IT Officer, User Services Team, Information Technology Services
  • Dr. KU Kam Ming, Associate Librarian, Digital Development and Technology Support Services, University Libraries
  • Dr. CHAN Mee Lee, Assistant Director, Centre for Sports and Exercise
  • Mr. WONG Wai Chung Billy, IT Officer, Data and Security Team, Information Technology Services

 

All awardees and finalists were recognised at the Professional Services Award 2018 Celebration Gathering held on April 3, 2019 organised by the SMARTER@HKU Programme. Read details

Selection Criteria

Objective

The Professional Services Award (PSA) is an annual award programme at the University level to recognise and promote excellence in professional services. PSA is one of the important initiatives of the SMARTER@HKU Programme.

 

Types of Awards

There are two awards for PSA to recognise outstanding contribution in professional services: 
•  Individual Award – to recognise an individual colleague
•  Team Award – to recognise a team or a project

 

Eligibility

All colleagues are welcome to nominate eligible staff members (or when they are on teams) who made outstanding contribution in professional services during the specified period. There is no seniority restriction for nomination, meaning that colleagues may nominate their team members, peers, line managers, or colleagues or teams from other departments.

 

Selection Criteria

PSA aims to recognise colleagues for demonstrating any of the following core values:
•  Work Smarter
•  Attain Efficiency
•  Partner with Teams
•  Create Value
•  Improve Continuously
•  Create a Happy Work Environment

 

More details for the individual and team awards are as follows:

 

(i) Individual Award

Work Smarter

Examples:

  • A colleague who implemented new ways of working to create a more productive work environment
  • A colleague who took initiative without specific direction or supervision to work smarter and attain higher efficiency

 

Attain Efficiency

Examples: 

  • A colleague who implemented a solution to streamline processes, attain higher efficiency, improve professional services or communication, reduce errors/delays/complaints and/or save time or money
  • A colleague who used resources in a better or more efficient way to benefit the University
  • A colleague who inspired other colleagues to take a new look at how they and/or their teams could work more efficiently

 

Partner with Teams

Examples: 

  • A colleague who worked in a collaborative way bringing together colleagues with outstanding results achieved
  • A colleague who made it easy to collaborate and supported others in their collaboration
  • A colleague who made a significant contribution towards a team

 

Create Value

Examples:

  • A colleague who strived to achieve better results in the professional services he/she offered and to raise standards
  • A colleague who met a challenge head on and improved the way he/she worked or improved the professional services he/she offered 
  • A colleague who solved a problem in an effective way
  • A colleague who went out of his/her comfort zone when the pressure was on, and delivered the desired results effectively

 

Improve Continuously

Examples: 

  • A colleague who showed great enthusiasm and substantial actions to continuously improve the professional services that he/she offered
  • A colleague who demonstrated confidence to challenge and be challenged
  • A colleague who developed professionally and brushed up his/her skills for work

 

Create a Happy Work Environment

Examples: 

  • A colleague who brought positive energy to the team and strengthened teamwork
  • A colleague who inspired others to grow in their roles and strive for working smarter

 

Note: Being involved in a SMARTER@HKU project is not a pre-requisite.

 

(ii) Team Award

Work Smarter

Example: 

  • A team or a project which implemented new ways of working to create a more productive work environment

 

Attain Efficiency

Examples: 

  • A team or a project which implemented a solution to streamline processes, attain higher efficiency, improve professional services or communication, reduce errors/delays/complaints and/or save time or money
  • A team or a project which developed new ways to use resources in a better or more efficient way to benefit the University

 

Partner with Teams

Examples: 

  • A team or a project with strong links to internal and/or external stakeholders that created great value to the University
  • A team that worked in a collaborative way bringing together colleagues with outstanding results achieved
  • A team which made it easy to collaborate and supported others in their collaboration

 

Create Value

Examples: 

  • A team which strived to achieve better results in the professional services it offered and to raise standards
  • A team which met a challenge head on and improved the way it worked or improved the professional services it offered
  • A team which solved a problem in an effective way
  • A team which went out of its comfort zone when the pressure was on and delivered the desired results effectively

 

Improve Continuously

Example:

  • A team which showed great enthusiasm and substantial actions to improve its professional services and to raise standards

 

Create a Happy Work Environment

Examples:

  • A team which developed innovative team building activities to inspire members to work smarter and attain higher efficiency
  • A team which inspired other departments to strive for working smarter

 

Note: Being involved in a SMARTER@HKU project is not a pre-requisite.

 

Nominations

Nominations open in October each year and close in December. The recipients of the Individual and Team Awards will be recognised at the HKU Excellence Awards Presentation Ceremony to be held in March in the following year. The award recipients and finalists of the Individual and Team Awards, together with their nominators, will be invited to the Professional Services Award Celebration Gathering organised by SMARTER@HKU to be held in March or April in the following year. 

 

Enquiries

Please contact Ms Brenda Au on 3917 6145.