Professional Services Award 2017

List of Award Recipients and Finalists

 

Team Award

 

Award Recipient

The Facilities Management Team, Centre for Sports and Exercise

 

Finalists

The Electronic Resources Cataloguing Team of University Libraries

The Online Report System Project Team of Technology Transfer Office

The University Smart Card Upgrade Project Team

The Interprofessional Team-based Learning Team

 

Individual Award

 

Award Recipient

Ms Margaret Chung, Associate IT Director, Information Technology Services

 

Finalists

Dr. Maggie Zhao, Director, Teaching and Learning Evaluation and Measurement Unit

Mr. Alan Wong, Health and Fitness Development Manager, Centre for Sports and Exercise

Mr. Lam Siu Kay, IT Officer, Information Technology Services

Ms Cindy Chan, Senior Communication Manager, Faculty of Science

 

The Award Recipients and Finalists were recognised at the Professional Services Award 2017 Celebration Gathering held on March 29, 2018.

For details, please click here

 

 

Professional Services Award 2017 - Nomination Details

 

Nominations closed on December 8, 2017

 

THE UNIVERSITY OF HONG KONG

Professional Services Award 2017

 

Nominations are now invited from staff members.

1.    

Objective

 

The Professional Services Award (PSA) is an annual award programme at the University level to recognise and promote excellence in professional services. PSA is one of the important initiatives of the SMARTER@HKU Programme.

2.    

Types of Awards

 

There are two awards for PSA to recognise outstanding contribution in professional services:  

  • Individual Award - to recognise an individual colleague
  • Team Award - to recognise a team or a project

3.    

Eligibility and Nomination

 

All colleagues are welcome to nominate eligible professional services staff members (or when they are on teams) who made outstanding contribution during the period from 1 September 2016 to 31 August 2017 for the awards. Eligible professional services staff refer to staff members who were under the University’s payroll system and were engaged in providing administration and support services during the above specified period of time. There is no seniority restriction for nomination, meaning that colleagues can nominate their team members, peers, line managers, or colleagues or teams from other departments.

4.    

Selection Criteria

 

PSA aims to recognise colleagues for demonstrating any of the following core values:

  • Work Smarter
  • Attain Efficiency
  • Partner with Teams
  • Create Value
  • Improve Continuously
  • Create a Happy Work Environment

The criteria for the individual and team awards are as follows:

(i)              

Individual Award

 

Work Smarter

  • A colleague who implemented new ways of working to create a more productive work environment
  • A colleague who took initiative without specific direction or supervision to work smarter and attain higher efficiency

 

Attain Efficiency

  • A colleague who implemented a solution to streamline processes, attain higher efficiency, improve services or communication, reduce errors/delays/complaints and/or save time or money
  • A colleague who used resources in a better or more efficient way to benefit the University
  • A colleague who inspired other colleagues to take a new look at how they and/or their teams could work more efficiently

 

Partner with Teams

  • A colleague who worked in a collaborative way bringing together colleagues with outstanding results achieved
  • A colleague who made it easy to collaborate and supported others in their collaboration
  • A colleague who made a significant contribution towards a team

 

Create Value

  • A colleague who strived to achieve better results in the services he/she offered and to raise standards
  • A colleague who met a challenge head on and improved the way he/she worked or improved the services he/she offered
  • A colleague who solved a problem in an effective way
  • A colleague who went out of his/her comfort zone when the pressure was on, and delivered the desired results effectively

 

Improve Continuously

  • A colleague who showed great enthusiasm and substantial actions to continuously improve the services that he/she offered
  • A colleague who demonstrated confidence to challenge and be challenged
  • A colleague who developed professionally and brushed up his/her skills for work

 

Create a Happy Work Environment

  • A colleague who brought positive energy to the team and strengthened teamwork
  • A colleague who inspired others to grow in their roles and strive for working smarter
  Note: Being involved in a SMARTER@HKU project is not a pre-requisite.

 

(ii)

Team Award

 

Work Smarter

  • A team or a project which implemented new ways of working to create a more productive work environment

 

Attain Efficiency

  • A team or a project which implemented a solution to streamline processes, attain higher efficiency, improve services or communication, reduce errors/delays/complaints and/or save time or money
  • A team or a project which developed new ways to use resources in a better or more efficient way to benefit the University

 

Partner with Teams

  • A team or a project with strong links to internal and/or external stakeholders that created great value to the University
  • A team that worked in a collaborative way bringing together colleagues with outstanding results achieved
  • A team which made it easy to collaborate and supported others in their collaboration

 

Create Value

  • A team which strived to achieve better results in the services it offered and to raise standards
  • A team which met a challenge head on and improved the way it worked or improved the services it offered
  • A team which solved a problem in an effective way
  • A team which went out of its comfort zone when the pressure was on and delivered the desired results effectively

 

Improve Continuously

  • A team which showed great enthusiasm and substantial actions to improve its services and to raise standards

 

Create a Happy Work Environment

  • A team which developed innovative team building activities to inspire members to work smarter and attain higher efficiency
  • A team which inspired other departments to strive for working smarter
  Note: Being involved in a SMARTER@HKU project is not a pre-requisite.
   

5.    

Selection Panel

 

The selection panel comprises members of the Executive Action Group of the SMARTER@HKU Programme. Members are:

•       Professor Peter Mathieson, President and Vice-Chancellor (Chairman)

•       Professor Paul K H Tam, Provost and Deputy Vice-Chancellor

•       Dr. Steven J Cannon, Executive Vice-President (Administration & Finance)

•       Professor Terry Au, Vice-President and Pro-Vice-Chancellor (Academic Staffing and Resources)

•       Professor Derek Collins, Dean of Faculty of Arts

•       Professor Matthew R Evans, Dean of Faculty of Science

•       Mr. Tor Mesoy, Engaging Partner

•       Ms. Teresa Cheung, SMARTER@HKU Programme Director

The decision of the selection panel is final and not subject to appeal.

   
6.  Nature of Awards

 

  • Certificates and trophies will be presented to the winning individual and team(s).
  • An announcement of the awards will be promulgated internally.
  • The awards will be presented annually together with the awards for Excellence in Teaching, Research and Knowledge Exchange.
  • The names of the winning individual and team(s) will be posted on a Plaque of Honour.
  • All shortlisted nominees, their nominators and line managers will be invited to a Celebration Gathering organised by SMARTER@HKU in March 2018 where nominated individuals and teams will be recognised by the senior management team.
   

7. 

Nomination Deadline

 

Nominations are accepted until December 8, 2017. Late submissions will not be accepted.

   

8.

Nomination Procedures

(i)              

 

Staff members should make a nomination by completing the Nomination Form (download Nomination Form at http://www.smarter.hku.hk/sites/default/files/PSA/NominationForm.docx) and providing details of the nominee or team(s), and a description of the outstanding act or project as well as the positive impact with the agreement of the nominee or team leader(s). All completed forms should reach the SMARTER@HKU Programme Management Office via email to smarter@hku.hk by the closing date.

(ii)

On receipt of a nomination form, a confirmation email will be sent to the nominator. Nominations, once submitted, are final and no amendments can be made.

 
(iii) By submitting a nomination form, the nominee or the team(s) concerned are agreeing to all the details contained in the nomination to be used by the University in communication and publicity materials.

(iv)

 

It is essential that the staff details which are provided in the nomination form are correct, particularly for the team award, as additional names cannot be added to the nomination once submitted.

9.

All enquiries may be addressed to Ms Brenda Au (Tel: 3917 6145; Email: brendaau@hku.hk).

 

October 23, 2017

Dr. Steven J Cannon

Executive Vice-President (Administration & Finance)